Helf personal trainer app Phoenix, Tempe, Scottsdale, Chandler

Frequently Asked Questions

For Clients / Users

Where is Helf available?


Currently we are serving the greater Pheonix-metro area including Scottsdale, Paradise Valley, Tempe, Mesa, Chandler areas for in-person sessions. Live online sessions are available for anyone outside of those areas.




I prefer that my trainer wear a mask and/or keep their distance while they train me. How can I make sure they follow that?


You will have the opportunity to message directly with your trainer through the app. This is a great opportunity to not only communicate your distance and mask preference, but also your training preference, injuries, and anything else your trainer should know about you.




Can I specify the kind of trainer I want?


Absolutely! Use the filter button in the app to filter by:

  • Training Service
  • Distance (from you or where you will meet)
  • Gender
  • Goal Type (strength, weight loss, etc)




What if I don't want the trainer to come to where I live?


No problem! You can specify a mutual location to meet at. A public park, gym, school, track, or beach are a few great examples of local public places to meet. You can also check your trainer's bio for a list of local places they are able to host the session at.




How do you screen your trainers?


We screen our trainers through a number of databases including:

  • County Criminal Search
  • Fraud Trace
  • Sex Offender Search
  • Global Watchlist
  • National Criminal Database Search




What is a Consultation Session?


A consultation session is another name for your first session. This is where your trainer will make observations about your movement patterns and offer specific ways they can help you. Depending on your trainer, an assessment usually takes up the first 10-20 minutes of your first session. Typically the remainder of the session will involve a light-moderate workout. Please notify your trainer if you prefer that your consultation session be run a different way. All consultation sessions are discounted to 50% off the single session rate so you can make sure that you and your trainer are "vibing", before committing to more sessions.





For Personal Trainers

Where is Helf available?


Currently we are serving the greater Pheonix-metro area including Scottsdale, Paradise Valley, Tempe, Mesa, Chandler areas for in-person sessions. Live online sessions are available for anyone outside of those areas.




Who sets the training rate?


You, the trainer set your own rates! It's important to remain competitive, but don't sell yourself short either.




What is the application process?


If you are interested in being invited onto Helf as a trainer or wellness provider, please tap HERE to submit your information. Should we decide to move forward, we will then conduct a criminal background check, which includes a check of:

  • County Criminal Search
  • Fraud Trace
  • Sex Offender Search
  • Global Watchlist
  • National Criminal Database Search




What are your rules on masks and physical distancing?


Please refer to your county's local ordinances and laws. If the law does not specify, please ask the client their preference.