Your use of the Services is also governed by our Terms of Service, available at: https://www.thehelfapp.com/terms-of-service
Types of Information Collected
Helf and any third party that we may hire for the purpose of administering, operating, hosting, configuring, designing, maintaining and providing internal support for the Services may collect two types of information when you access or use the Services: Personal Information and Usage Information.
Personal Information: The types of information that we collect may include, among other things, the following categories of information (collectively, "Personal Information"):
contact information (e.g., your name, gender, address, phone number, email address, and month and day of birth);
banking information (e.g., bank account and credit/debit card numbers, and billing address);
submitted information (e.g., any information that you voluntarily submit as part our services);
information about why you are accessing or using the Services; and other information specific to you (e.g., your occupation, industry, and personal interests).
Usage Information: The types of usage information that we collect may contain generic information about you when you access or use the Services, which may include, among other things, the following categories of information (collectively, "Usage Information"):
Internet Protocol (or IP) address or device ID/UDID, protocol and sequence information;
browser language and type;
domain name system requests;
browsing history (including such details as the time spent at a domain, and the time and date of your access or use) and number of clicks;
http headers, and operating system and fingerprinting data; and
How Information Is Collected
We may collect Personal Information and Usage Information about you from the following sources:
the correspondence that you and others send to us, including when you complete any online forms or send us an email;
offline collection, including when we communicate with you by phone or text;
information we receive from you through the Services and as a result of your use of the Services;
information about your transactions with, or services performed by, us, any Personal Trainers, our affiliates or nonaffiliated third parties;
information we receive from your computer or mobile device;
information we receive from Personal Trainers, our affiliates, partners or service providers; and
information we receive from other sources, as permitted by applicable laws, rules and regulations.
You may be able to sign up to join our mailing list or to receive notifications from us. If you sign up, we may from time to time send you an email or literature with information about one or more of our services and general information about us. You can unsubscribe at any time by the means set forth in that communication.
Cookies and Other Tracking Technology
iBeacons and Geolocation: While using certain features of the Services, we may now or in the future choose to track the physical location of your mobile device or web browser to send you information that is relevant to you. You will always have control over whether to transmit your physical location, and you can prevent such disclosure by disabling Bluetooth and WiFi, declining the request to share your location, or adjusting your privacy settings in your mobile device operating system (as applicable).
Unique Identifier: We may assign you a unique internal identifier to help keep track of your future access and use of the Services. We use this information to gather aggregate demographic information about our users, and we may use it to personalize the information you see in the Services and some of the electronic communications you receive from us.
Other Information: When you are using a mobile device, we may also collect and use your Apple Identifier for Advertising (IDFA) and Google Advertising ID (AAID) to recognize your device and support advertising activities on the Services. These number values are not permanently tied to your device and, depending on your operating system, you may be able to reset it through your device settings.
Use of Collected Information
Information that we collect may be used for the following primary purposes:
To provide Services to you.
To improve the Services.
To personalize your experience with the Services.
To communicate with you and to inform you about the Services.
To help protect the safety and integrity of the Services and our users.
When Information Is Disclosed and Shared
We might disclose Personal Information and/or Usage Information when required by law or in the good faith belief that such disclosure is necessary:
To comply with legal processes and applicable law.
To take precautions against liability and respond to any claim that any information that you provided violates the rights of a third party.
To assist government enforcement agencies.
To protect our rights, property, or the safety or the rights, property, or personal safety of our users and the public, which includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction, and, if required by law, disclosing information to U.S. federal and state governmental agencies.
To investigate potential unauthorized access or misuse of the Services.
To otherwise enforce or apply our Terms of Service and other agreements.
We reserve the right to transfer your Personal Information, as well as any information about or obtained from you, in connection with the merger, sale or other disposition of all or part of our business and/or assets, or in the event of our bankruptcy, reorganization, insolvency, receivership, or an assignment for the benefit of our creditors. You expressly agree and consent to the use and/or transfer of the foregoing information in connection with any of the above described proceedings. We cannot and will not be responsible for any breach of security by any third parties or for any actions of any third parties that receive any of the information that is disclosed to us.
We will not sell your information to third parties. We will not share your information with third parties who want to send you advertisements or marketing promotions.
We may disclose your Personal Information for any purpose disclosed by us when you provide the information. We may also disclose your Personal Information with your permission or as directed by you.
Although we may provide certain encryption technologies and use other reasonable precautions to protect your confidential information and provide suitable security, we do not and cannot guarantee or warrant that any information transmitted through the Internet is secure, or that such transmissions are free from delay, interruption, interception or error.
The federal government and technology industry have developed practical tips (available at https://consumer.ftc.gov/features/onguardonline ) to help you guard against Internet fraud, secure your computer and protect your personal information.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for the "Verified and Secured" badge located in the website footer, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We will retain and use your Personal Information for as long as is needed for us to be able to provide our Services to you, and as necessary to comply with our legal obligations, comply with our internal business practices and standards, resolve disputes, and enforce our agreements. Personal Information is destroyed when it is no longer necessary for these purposes. Our business partners and third-party service providers may have their own data retention policies.
Information from Children
Privacy Outside the Services
We may use the services of third party service providers to process transactions on our behalf. By using the Services, you grant us all necessary rights and consents under applicable laws to disclose to our third party service providers -- or allow those third party service providers to collect, use, retain and disclose to us -- any Personal Information for purposes of providing services to you, including data that we may collect directly from you using cookies or other similar means.
European Union and Other International Users
How Long We Keep Your Information
We will retain your information until you delete your account. We retain your information for longer periods for specific purposes to the extent that we are obliged to do so in accordance with applicable laws and regulations and/or as necessary to protect our -7-
legal rights or for certain business requirements. For example, we may retain your information, as follows:
Security, fraud & abuse prevention -- i.e., to protect you, other people, and us from fraud, abuse, and unauthorized access.
Financial record-keeping -- when you make a payment to us, we are often required to retain this information for a longer period of time for purposes of accounting, dispute resolution and compliance with tax, anti-money laundering, and other financial regulations.
Complying with legal or regulatory requirements -- to meet any applicable law, regulation, legal process or enforceable governmental request, as required to enforce our Terms of Service, including investigation of potential violations.
Direct communications with us -- if you have directly communicated with us, through a customer support channel, feedback form, or a bug report, we may retain reasonable records of those communications.
Even if you delete your account, please keep in mind that the deletion by our third party providers may not be immediate and that the deleted information may persist in backup copies for a reasonable period of time.
Choices with Your Personal Information and Opting Out
Whether you submit any Personal Information to us is entirely up to you. You are under no obligation to provide any Personal Information to us. However, this information is essential for the provision and quality of some of the Services that we offer to you, so we cannot provide you with certain Services or provide you with access to certain features if you choose to withhold requested information.
Access and Correction
Your Arizona Privacy Rights
Under Arizona's "Shine the Light" law, Arizona residents who provide certain personally identifiable information in connection with obtaining products or services for personal, family, or household use are entitled to request and obtain from us (once per calendar year) information about the information that we shared (if any) with other businesses for their own direct marketing uses. If applicable, this information would include the categories of information and the names and addresses of those businesses with which we shared information for the immediately prior calendar year. To obtain this information, please send an email message to firstname.lastname@example.org with "Request for Arizona Privacy Information" in the subject line and in the body of your message. We will provide the requested information to you at your email address in response. Please be aware that not all information sharing is covered by the "Shine the Light" requirements, and only information on covered sharing will be included in our response.
Arizona residents who use the Services are also entitled to the following consumer rights notice: The Services is owned and/or operated by Helf E-Commerce, LLC. If you have a question or complaint regarding the services or products provided through the Services, please send an email to email@example.com. You may also contact us by writing to us at Helf, Inc., PO Box 243, Hermosa Beach, CA 90254, or by calling us at (480) 670-9370. Arizona residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the Arizona Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
"Do Not Track" Signals
Because we may collect your Personal Information from time to time for our own use, we are required to disclose how we respond to "Do Not Track" requests, signals and other similar mechanisms. Note that your browser settings may allow you to automatically transmit a "Do Not Track" signal to websites and online services that you use. Like many websites and online services, we currently do not alter our practices when we receive a "Do Not Track" signal from a user's browser. To find out more about "Do Not Track," you may wish to visit www.allaboutdnt.com.
If you have questions, would like to access your Personal Information, or want to opt out of certain information sharing, please send your requests to: Helf, Inc., PO Box 243, Hermosa Beach, CA 90254, Attn: Support.
Copyright © 2021 Helf, Inc. All Rights Reserved.